Unified Communications as a Service (UCaaS) delivers synchronised business communications technologies on one cloud-based platform. Business voice systems are integrated with audio/video conferencing, instant messaging and cloud contact centre systems. This can be implemented across multiple business locations and used in offices, branches and contact centre streamlining business processes by connecting team members across all locations and messaging tools.

The enterprise communication advantages of UCaaS include improved collaboration across teams, quick deployment, scalability, and a reduced total cost of ownership. 

One Experience:    Enable employees and customers to communicate any way, on any device, anywhere, anytime.

One Platform to Manage:    Easily manage all users, apps and modes of communication. Swift set-up for new locations.

One Source of Data for Unique Insights:    Capture and analyse data from every connection

Open Ecosystem:    Connect mission critical business apps such as Salesforce, Zendesk and NetSuite with out-of-the-box APIs

Securely Compliant:   Pre-built security compliance certifications including HIPAA, SOX, and FISMA delivering peace of mind

Simplification:   Consolidate billing and supplier management by removing separate services e.g. audio/web conferencing, fax services

Reduced IT costs:   Maintenance, upgrades, on-premise / data centre hosting management all included in “seat” cost

Scalable:  Add seats when required for peaks and remove when not required. Adapt to growth without requiring more hardware

Reduced Capital Expenses:  Eliminates capital expenses on bulky PBX systems and infrastructure maintenance.

Labour Efficiency:  Reduced services to switch between and with presence awareness, teams can identify the available team member best able to assist with an issue

Consolidating these diverse services on to one system improves real-time availability of team members, improving team collaboration and cutting down on time spent searching for particular information.

To schedule a free consultation on your UCaaS requirements click here 

What is it??

Cloud telephony is the technology that moves your business phone system to the cloud. It is the smartest way to manage business calls without compromising on quality and cost. Cloud phone systems ensure businesses have scalable and reliable access to unified business communication without any burden of setting up infrastructure

How is cloud telephony changing the way businesses communicate? 

• It streamlines communication.  Cloud telephony allows you setup call centres with zero investments on infrastructure. It enables a more streamlined, controlled and systematic manner of communication.

• It supports innovation.  Cloud telephony plays an important role in companies coming up with cutting-edge solutions to real-world problems with services like automated calls, number masking and IVR solutions among others.

What other benefits are there?

Quick Setup:   All you need to get started with cloud telephony is a computer and an internet connection. No additional hardware, handsets or licenses are required.

Scale at Ease:   As you grow, your business phone system will grow with you. With cloud telephony systems, you can keep adding users, virtual numbers and call flows as you grow, without worrying about the infrastructure.

Complete Control:  You can make quick changes to your system from your browser. No IT team resources required. 

Cost Effective: No spending on infrastructure, set up or maintenance. All you need is a computer and an internet connection.

Exhaustive Analytics:  Get key metrics, understand performance and optimise your operations with cloud telephony.

Custom Integrations: Integrate seamlessly with all leading CRM’s in the market.

To schedule a free consultation on your Cloud telephony requirements, use the contact us button

Software-defined WAN (SD-WAN) is a technology which uses centrally controlled software to implement and manage your Wide Area Network, intelligently routing traffic based on priority and bandwidth availability. SD WAN can offer Class of Service over the internet, removing the need for expensive MPLS connections as well as providing the ability to virtualise routers and firewalls. Provisioning and changes are managed centrally removing the need for on-site support. Local internet breakout can be allowed for trusted applications removing the need to backhaul via a data centre firewall.

Dynamic Routing:  Dramatically reduce the impact of network congestion and remove latency issues - improving user experience and business productivity

Simplify WAN Management:  Multiple devices receive the same change, real-time traffic management

Customised:  Define traffic priorities for your specific business applications

Simplify Network Security:  Use DNS to define traffic access, rollout firmware updates centrally, 

Reduced costs:  No longer require MPLS to enable guaranteed bandwidth for priority traffic, link sizes can be optimised according to usage

Rapid Deployment:  Central provisioning removes the wait time for engineer appointments

Contact us to discuss the benefits SD WAN can deliver to your business